deBreak up knowledge monopoliesbefore dependence becomes a risk.
Nobody has resigned. Yet every exception still lands with the same person. Omnora captures their experience in AI interviews of 30 minutes each and makes it available to their deputy and the team.
- No deadline, at your own pace
- GDPR-compliant
- Hosted in Germany
650+ companies trust Omnora
In short
- 1A knowledge monopoly only shows when the person is missing. Until then it looks like reliability.
- 2Omnora captures the key person’s knowledge while they are still here: in AI interviews of 30 minutes each, with no deadline.
- 3The topic map shows where knowledge still rests on one name. That is where you bring in a second person.
- 4Deputies and the team then work with a playbook and AI chat instead of asking the key person.
“You’ll have to ask Petra.”
When a process rests on one name
Petra hasn’t resigned. She is on holiday, off sick or in her next meeting. Until she is back, the case waits. Where does a process in your company rest on exactly one name?
Holiday means standstill
Special cases, approvals and legacy systems wait until one particular person is back.
Experts as reluctant trainers
The same questions come back every week. They cost the time of the person who already has the most to do.
Shadow processes
The real way of working sits in private notes, spreadsheets and experience. The deputy sees none of it.
- 5.3 hrs
- a week employees spend waiting for colleagues’ knowledge or recreating what already exists
- Source: Panopto
- 42%
- of job-related knowledge is not documented anywhere
- Source: Panopto
- 21%
- of companies have formal succession planning
- Source: SHRM
How much does your area depend on individual experts?
Five questions, one minute. Think of one specific process as you answer.
Do exceptions in this process almost always end up with the same person?
Does this person still get called while on holiday?
Has the named deputy never solved a difficult case on their own?
Are there spreadsheets, scripts or legacy systems that only this person really understands?
Would a two-week absence affect a customer, a deadline or an audit?
Count your yes answers: 0 to 1 means low, 2 to 3 elevated and 4 to 5 high monopoly risk.
5 questions left.
The cheapest moment is before the resignation.
Prevention is hard to budget while nothing has happened. These numbers help with the maths.
- 20–40%
- fewer follow-up questions
- to the experts who hold the knowledge
- 2–3×
- the daily rate
- What a departed specialist costs when brought back as a consultant.
- Source: HBR
- 100–300%
- of an annual salary
- What it costs to replace a key employee.
- Source: NAIC
How a monopoly dissolves.
No deadline, at your own pace, while the person is still here.
- 1
About 30 minutes each
The key person talks
The AI asks about exceptions, criteria and warning signs. Nobody has to write; Omnora plans the next interviews based on what is already captured.
- 2
Topic map
Monopolies become visible
The topic map shows which topics still rest on one name. That is where you bring in a second person.
- 3
Day to day
Deputy and team take over
Playbook and AI chat answer the questions that would otherwise land with the key person. With a source, so people trust the answer.
What the deputy works with afterwards.
Human to human
- Playbook per topicThe procedure with every exception, to look up instead of asking.
- AI chat with sourcesQuestions in plain words, answers that point back to the interview.
- Video trainingFor topics new deputies should learn properly once.
One monopoly, one initiative.
Billing is per initiative, not per head. Deputies and the team get free accounts, and you invite external knowledge holders without an account.
See pricingHosted in Germany, GDPR compliant
What pilot customers say
“Tacit knowledge can be captured in a structured way and passed on. […] Training effort could be reduced.”
“The AI’s follow-up questions were noticeably more specific than in conversations with colleagues.”
Questions about breaking up knowledge monopolies
Will the key person feel monitored?
That depends mostly on how you announce it. Lead with what is in it for them: fewer repeat questions, holidays without calls, and they stay visible as the knowledge holder on the topic map. In the interview itself, the AI has a conversation. Nobody is being assessed.
How do we find out where monopolies exist?
For individual processes, use the monopoly check on this page. In a running knowledge initiative, the topic map shows which topics so far come from only one person.
How is this different from urgent knowledge capture?
Urgent knowledge capture starts with a resignation and works against a deadline of a few weeks. Here, nobody is leaving. You capture knowledge at your own pace while the person is still here.
How much time does this cost the key person?
An interview session takes about 30 minutes. How many sessions are needed depends on the scope of the knowledge. Omnora plans the next interviews based on what is already captured.
Which process in your company rests on one name?
In 30 minutes we show you, using your process, how a knowledge initiative gets started. Free of charge, no preparation needed.